Everything you need before and after your lock is fitted: how installation works, whether a lock suits your door, setting up the app, and who to contact in your country.
One team from first look to first unlock. No third-party locksmiths, no loose ends.
We check your door
Our team looks at your door, frame and existing lock before anything is fitted, so the right family is chosen for the door you have. In Baku this is a door-fit check at the showroom.
We install the lock
A Meloc installation team fits the lock in Tbilisi, Baku or Tashkent. You do not need to find a locksmith.
We set up users and the app
Fingerprints, codes and cards are enrolled for the people who live or work behind the door, and the lock is added to the app.
We stay your contact
If anything needs attention later, the same local team that installed your lock services it.
The right family depends on the kind of door. Start here, then let our team confirm on your actual door.
Prime
Standard wooden and metal front doors.
Pro
Standard wooden and metal front doors.
Slim
Aluminium and glass doors.
Lite
Standard wooden and metal front doors.
Interior
Interior doors: bedrooms, offices, storage.
Not sure? Message your country team using the details below. Our team confirms the fit before installation.
Meloc locks work with Smart Life (Tuya) or TTLock for remote access, sharing codes and entry history. Keep the app updated. Meloc's own app is in development.
Download the app
Install Smart Life or TTLock, whichever your installer sets up for your model, and create your own account.
Add the lock
Follow the in-app prompts to add your Meloc lock. Your installer can do this with you on the day.
Add family members
Enrol fingerprints, cards and codes for each person, and invite them to the app if they want remote access.
Share codes
Create codes for guests, cleaners or staff, and remove them when they are no longer needed.
Every Meloc lock comes with a mechanical backup key. Prime locks use a lithium battery; most other families run on standard AA batteries.
- Keep the backup key somewhere safe outside the house, or with someone you trust.
- Ask your installer to show you the key and battery compartment on the day of installation.
- Ask our team for the details of any family.
Warranty is serviced in your own country by the Meloc team that installed your lock.
Serviced in Tbilisi by the installing team.
Serviced in Baku by the installing team.
Serviced in Tashkent by the installing team.
Warranty terms in Georgia
- 1 year from the delivery date.
- A defective lock is repaired or replaced free, including parts, labour and transport.
- Done within 15 working days when parts are in stock locally, or 30 working days when parts are imported.
- Keep your receipt: proof of purchase and a readable serial number are needed.
- Not covered: damage that is not a factory defect, removed seals, repairs or installation by someone else, misuse, and power-supply faults.
Full terms: warranty document (Georgian, PDF). Teams in Azerbaijan and Uzbekistan share their terms on request.
Where can I buy a Meloc lock?
Meloc sells and installs in Georgia, Azerbaijan and Uzbekistan. Each country has its own site with local prices, payment options and support: melocsmart.ge, melocsmart.az and melocsmart.uz.
Will a Meloc lock fit my door?
Most standard wooden and metal front doors fit a Prime, Pro or Lite lock; aluminium and glass doors need a Slim lock. Our team checks your door before installation, and in Baku we do a door-fit check at the showroom.
Who installs it?
Our own installation teams in Tbilisi, Baku and Tashkent. You do not need to find a locksmith.
What happens if the battery runs out?
Every Meloc lock comes with a mechanical backup key, so a flat battery never locks you out. Prime locks use a lithium battery; most other families run on standard AA batteries.
Which app does Meloc use?
Meloc locks work with Smart Life (Tuya) or TTLock, depending on the model, for remote access, sharing codes and entry history. Some families connect to Wi-Fi through the Meloc Gateway. Meloc's own app is in development.
Are Meloc locks certified?
Yes. Meloc locks carry manufacturer CE and RoHS certification. Ask your country team and we will send the certificates for your model by email or WhatsApp.
What warranty do I get?
One year in Georgia and Azerbaijan and twelve months in Uzbekistan, serviced locally by the same team that installed your lock.
Do you work with businesses?
Yes. We supply distributors, installers, developers, hotels and short-stay operators, with pricing agreed per project.
Can I give a guest temporary access?
Yes. You can share a code with a guest and remove it again from the app. Hosts use this so there are no key handovers.
Do I need the Meloc Gateway?
Some lock families connect to Wi-Fi through the Meloc Gateway for remote access and entry history. Your country team will tell you whether your lock needs one.
Can I put a smart lock on a bedroom door?
Yes. The Interior family is made for inside doors such as bedrooms, home offices and storage rooms.
Who do I call if something stops working?
Contact your country team using the details below. The team that installed your lock also services it.
Each country has its own team, language and showroom or sales point. Message them with any question about your lock.
Georgia, Tbilisi
- Miran Mepe 37, Didi Dighomi, Tbilisi
- Mon to Sat, 10:00 to 19:00
- +995 574 74 51 27
- sales@melocsmart.ge
Business and partner enquiries: admin@melocsmart.ge · All contact options
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